How safe is your personal data at Crickex CX? This privacy policy transparently sets out what we collect, why we collect it, and how we keep it secure.
Crickex CX takes your privacy seriously. This policy has been developed in accordance with international data protection standards.
We don't just make promises — we put real protections in place.
Access Request: Please read this Privacy Policy carefully before using the Crickex CX platform. It describes all of our practices regarding your personal information.
Crickex CX (referred to herein as "we", "us", or "the Platform") operates the crickexcx.net website and its associated mobile applications. This Privacy Policy explains what information we collect from you, how we use it, and how we keep it secure.
Crickex CX believes that every user's personal data belongs to them. We act as a trusted custodian of that data. Our Privacy Policy is always written in clear, straightforward language so that any user in Bangladesh can easily understand it.
This policy has been prepared in accordance with the laws of Bangladesh and international data protection standards — in particular, the GDPR (General Data Protection Regulation). By using the Crickex CX website or app, you are deemed to have accepted this privacy policy.
This privacy policy was originally written in Bengali. In the event of any discrepancy, the English version shall be considered the authoritative text.
Crickex CX only collects data that is strictly necessary to provide our services. We never ask for unnecessary or irrelevant information.
| Data Type | What Data Is Collected | When It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, nationality, NID number | At Registration & KYC Verification |
| Contact Information | Email address, phone number, current residential address | At Registration |
| Financial Information | Mobile banking number, transaction history | During Deposits & Withdrawals |
| Technical Information | IP address, browser information, device ID | On Every Visit |
| Usage Data | Betting history, login times, preferred games | While Using the Platform |
When you use the Crickex CX website or app, certain information is collected automatically. This includes your device's operating system, browser version, time spent on the site, and pages visited. This data helps us improve the quality of our services.
Crickex CX uses your information only for specific, legitimate purposes. We will never use your data for any other purpose without your consent.
Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe at any time. However, important account-related notifications cannot be turned off.
The Crickex CX website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
You can disable cookies through your browser settings, though doing so may limit some features of the website.
Crickex CX never sells or rents your personal data. However, information may be shared in the following specific circumstances:
Third-Party Security: All third parties with whom data is shared are bound by strict data processing agreements. They are not permitted to use your information beyond what we have authorized.
Crickex CX does not retain your data longer than necessary. Retention periods depend on the type of data and any applicable legal obligations.
Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified in any way.
Crickex CX gives you full control over your personal data. The following rights are yours, and we are committed to honoring every one of them:
To exercise any of these rights, please contact our support center or support@crickexcx.netSend us an email. We are required to respond within 30 days.
Crickex CX is strictly a platform for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
If we are notified that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using this platform, please contact us right away.
For Parents: Monitor your child's online activity. Age verification is mandatory when registering on Crickex CX. Any account found to belong to a minor will be acted upon immediately.
Crickex CX uses industry-leading security technology to protect your data. Our security framework operates across multiple layers.
Please keep in mind — no system on the internet is 100% secure. You are also responsible for using a strong password and keeping your login credentials private.
Crickex CX may update this Privacy Policy from time to time, whether due to new legal requirements, changes to our services, or security improvements.
Previous versions of this policy will be archived and made available upon request.
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
If you contact us and still don't receive a satisfactory resolution, you have the legal right to file a complaint with the relevant regulatory authority.